CANCELLATION POLICY

Reservations that have not been fully confirmed by Pura Vida Traveling are fully refundable. Once a confirmation email has been sent, the following cancelation policy will be enforced:

- All cancellations of fully confirmed travel will be charged a 10% cancelation fee. (10% of the total reservation being canceled)

- All Pura Vida Traveling transportation reservations become fully non-refundable 72 hours before the scheduled pick-up time.

- Cancelations made more than 72 hours before the service can be eligible for a partial refund, depending on the transportation provider used. (find policies for each provider below)

COSTA RICA TRANSPORTATION PROVIDER POLICIES

Easy Ride Costa Rica: Reservations confirmed with Easy Ride Costa Rica will be eligible for a 40% refund if canceled more than 72 hours before travel. Reservations become fully non-refundable 72 hours before the pick-up time.

Ride CR: Reservations confirmed with Ride CR are eligible for a refund if canceled more than 72 hours before travel. A 10% cancelation fee will be applied.

Tropical Tours: Reservations confirmed with Tropical Tours are eligible for a refund if canceled more than 72 hours before travel. A 10% cancelation fee will be applied.

Caribe Shuttle: Reservations confirmed with Carribe Shuttle are eligible for a refund if canceled more than 72 hours before travel. A 10% cancelation fee will be applied.

Interbus: Reservations confirmed with Interbus are eligible for a refund if canceled more than 72 hours before travel. A 10% cancelation fee will be applied.

Zuma Tours: Reservations confirmed with Zuma Tours are eligible for a refund if canceled more than 72 hours before travel. A 25% cancelation fee will be applied.

Mypinkbus: Zuma Tours: Reservations confirmed with Zuma Tours are eligible for a refund if canceled more than 72 hours before travel. A 25% cancelation fee will be applied.

TRANSPORTATION GUIDELINES
GENERAL INFORMATIONS

1. Pick-Up and Drop-Off:
- Locations outside designated areas will incur a surcharge based on the distance.
- The maximum waiting time at each location is 10 minutes.

2. Luggage Allowance:
- Each passenger is allowed one suitcase and one carry-on.
- Extra items:
- $15 per additional suitcase.
- $15 per surfboard (maximum 7 feet).
- All extra luggage must be reserved in advance.
- Hand luggage must remain with the passenger during the trip.
- Service providers are not responsible for loss or damage to unattended hand luggage, including items incorrectly stored in the luggage compartment.

SERVICE CONDITIONS

1. Delays: If a passenger is not at the designated pick-up location at the scheduled time (+20 minutes) (e.g., due to a delayed flight), the service provider will charge 100% of the fare.

2. Rest Stops: Every route includes a rest stop, which may also serve as a connection point or vehicle change depending on the route.

3. Ferry Services:
- The operator is not responsible for changes to ferry schedules.
- The operator is not liable for accidents or loss of luggage during ferry trips.

4. Force Majeure: The operator reserves the right to modify or cancel services due to events beyond their control, including:
- Strikes, weather conditions, natural disasters, acts of terrorism, road closures, or public demonstrations.

LIABILITY

1. Responsibility for Belongings:
- Pura Vida Traveling is not responsible for loss or damage to personal belongings left unattended in vehicles.
- Any additional or oversized luggage must be declared in advance during the booking process.

2. Misboarding: No refund will be issued if a passenger boards a shuttle not operated by our company, whether by mistake or personal choice.

3. Complaints: Complaints must be submitted within two days of service for evaluation. If valid, reimbursement will be applied.

4. Legal Jurisdiction: In case of disputes, both parties agree to adhere to the legal jurisdiction of the Republic of Costa Rica.