SHUTTLE CANCELLATION POLICY

Reservations that have not been fully confirmed by Pura Vida Traveling are fully refundable. Once a confirmation email has been sent, the following cancellation policy will be enforced:

- All cancellations of fully confirmed travel will be charged a 10% cancellation fee. (10% of the total reservation being canceled)

- All Pura Vida Traveling transportation reservations become fully non-refundable 72 hours before the scheduled pick-up time.

- Cancelations made more than 72 hours before the service can be eligible for a partial refund, depending on the transportation provider used. (Find policies for each provider below.)

COSTA RICA TRANSPORTATION PROVIDER POLICIES

Easy Ride Costa Rica: Reservations confirmed with Easy Ride Costa Rica will be eligible for a 40% refund if canceled more than 72 hours before travel. Reservations become fully non-refundable 72 hours before the pick-up time.

Ride CR: Reservations confirmed with Ride CR are eligible for a refund if canceled more than 72 hours before travel. A 10% cancellation fee will be applied.

Tropical Tours: Reservations confirmed with Tropical Tours are eligible for a refund if canceled more than 72 hours before travel. A 10% cancellation fee will be applied.

Caribe Shuttle: Reservations confirmed with Carribe Shuttle are eligible for a refund if canceled more than 72 hours before travel. A 10% cancellation fee will be applied.

Interbus: Reservations confirmed with Interbus are eligible for a refund if canceled more than 72 hours before travel. A 10% cancellation fee will be applied.

Zuma Tours: Reservations confirmed with Zuma Tours are eligible for a refund if canceled more than 72 hours before travel. A 25% cancellation fee will be applied.

Mypinkbus: Zuma Tours: Reservations confirmed with Zuma Tours are eligible for a refund if canceled more than 72 hours before travel. A 25% cancellation fee will be applied.

TRANSPORTATION SHUTTLE GUIDELINES
GENERAL INFORMATION

1. Pick-Up and Drop-Off:
- Locations outside designated areas will incur a surcharge based on the distance.
- The maximum waiting time at each location is 10 minutes.

2. Luggage Allowance:
- Each passenger is allowed one suitcase and one carry-on.
- Extra items:
- $15 per additional suitcase.
- $15 per surfboard (maximum 7 feet).
- All extra luggage must be reserved in advance.
- Hand luggage must remain with the passenger during the trip.
- Service providers are not responsible for loss or damage to unattended hand luggage, including items incorrectly stored in the luggage compartment.

SHUTTLE SERVICE CONDITIONS

1. Delays: If a passenger is not at the designated pick-up location at the scheduled time (+20 minutes) (e.g., due to a delayed flight), the service provider will charge 100% of the fare.

2. Rest Stops: Every route includes a rest stop, which may also serve as a connection point or vehicle change depending on the route.

3. Ferry Services:
- The operator is not responsible for changes to ferry schedules.
- The operator is not liable for accidents or loss of luggage during ferry trips.

4. Force Majeure: The operator reserves the right to modify or cancel services due to events beyond their control, including:
- Strikes, weather conditions, natural disasters, acts of terrorism, road closures, or public demonstrations.

SHUTTLE LIABILITY

1. Responsibility for Belongings:
- Pura Vida Traveling is not responsible for loss or damage to personal belongings left unattended in vehicles.
- Any additional or oversized luggage must be declared in advance during the booking process.

2. Misboarding: No refund will be issued if a passenger boards a shuttle not operated by our company, whether by mistake or personal choice.

3. Complaints: Complaints must be submitted within two days of service for evaluation. If valid, reimbursement will be applied.

4. Legal Jurisdiction: In case of disputes, both parties agree to adhere to the legal jurisdiction of the Republic of Costa Rica.

DOMESTIC FLIGHTS TERMS AND CONDITIONS

1. REGULATIONS LIMITED LIABILITY. The rules and limitations regarding liability are set by the law of the Civil Aviation Authority of Costa Rica. The Company reserves the right to cancel or postpone a flight free of liability on its part‚ when it must attend preferential obligations‚ such as the transfer of sick or injured persons‚ due to bad weather‚ or for any other cause for which it deems the suspension necessary‚ for passenger safety or to protect the Company s interests. As a consequence‚ the Company does not assume the inevitable obligation of transporting the passenger on the precise day and time indicated on this ticket for the trip or for a specified flight. Furthermore‚ it reserves the right of not accepting passengers that arrive for the flight in abnormal circumstances that may place the security of the remainder passengers at risk‚ or that may cause them any type of problem.

2. TICKET CONDITIONS. Tickets are issued in the name of a specific person and are not transferable‚ not endorsable and non-refundable. The airline may verify the identity of passengers at any time. For Costa Rican passengers or residents‚ an Identity Card‚ Minor’s Card‚ or legal identification document issued by the government of the Republic will be required; it must be valid and in good condition. This document will be requested for passengers choosing the fare level called 'local‚' otherwise‚ fare differences may apply. The passport is the only valid identification for foreigners. The general conditions can change by the specific condition of any ticket. We remind you that Sansa does not allow the transport of items classified as dangerous goods‚ such as aerosols‚ flammable‚ explosive‚ toxic or corrosive liquids‚ sharp objects or any item that the airline considers unsuitable for transport.

3. CHANGES AND CANCELLATION POLICIES. Our tickets are nonrefundable under any situation. Schedule modifications with more than ten (10) days before the flight with a penalty fee of $30. With less than ten (10) days‚ but more than (72) hours in advance have a penalty fee of $50 per passenger‚ per change. Within 72 hours before the departure of the flight changes are not allowed. These conditions apply to all fares available for SANSA.

4. LOSS OF BAGGAGE. The indemnification to be paid by the Company in the case of lost luggage or damage will not be greater than the corresponding fare for the segment of the ticket where the loss of luggage occurred‚ unless the Company has been obligated separately and in writing to a greater indemnification and charges are paid for it. The company will receive special luggage‚ such as fragile and/or delicate articles‚ without liability for damage‚ deterioration‚ or partial or total loss.

5. WAIVERS. By the mere fact of using the transportation ticket‚ the passenger expressly waives any claim that may arise against the aforementioned conditions.

6. RECONFIRMATIONS. To ensure their return reservations‚ all passengers must arrive the flight date at least 55 minutes before flight departure in order to complete check-in procedures. The Company will cancel any reservation as a no-show‚ for those passengers that have not presented themselves at the airport airline counter Fifty (50) minutes prior to local flight departure or two (2) Hours prior International flights departures.

7. LUGGAGE ALLOWANCES. Maximum luggage allowance and charges for extra luggage are specified in each confirmation on section “Flight Rules”. Otherwise‚ the allowance for luggage is 30 pounds per person and excess luggage will be charged at USD $1.50 per pound. The extra luggage is subject to space. Carrier may refuse to transport extra baggage on the basis of excessive volume or safety reasons. We handle a maximum of two (6‚7feet) surfboard per passenger and the charge is $30.00 per surfboard each way.

8. ITINERARIES. Itineraries are subject to change without prior notice to the passengers and with no responsibility for the carrier. Carrier will not be responsible for any losses or damages caused by the delay‚ anticipation‚ suspension‚ or cancellation of any flight due to force majeure‚ fortuitous events‚ adverse weather conditions‚ mechanical difficulties‚ or when the carrier decides so for security reasons or to protect the Company interests.

9. PAYMENTS. The payments made by wire transfer need to be reported to the address reservations@flysansa.com. For more detailed inquiries‚ please visit our webpage at www.flysansa.com or call our reservations department for further assistance.